“Your product will only take you so far, but excellent customer service will take you anywhere”!
Competition is fierce and good customer service is not enough, it has to be exceptional for your brand to stand out from your competitors!

Did you know there is an 82% chance customers will repurchase from a company where they were satisfied?
Offering excellent customer service will also help you create, grow, and enhance bigger and stronger brand loyalty and following on and offline.

The key to providing 5-star customer service is understanding that there is only one boss, and that is your customer! For you to be able to give the best customer service experience possible you need to grasp that customer service is an attitude, it is not a department within your company but rather the foundation to it.

About the author: Diti has over 25 years of experience in the business world, she owns several businesses and has had hundreds of employees and thousands and thousands of customers over the years. All her knowledge, life lessons, and expertise on the subject of customer service are at the center of this book.

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